Privacy Policy

Depending on how you interact with our website, we may collect information such as:

• Full name
• Email address
• Telephone number
• Company or organisation name
• Country of residence or registration
• Business or professional information
• Nature of your enquiry
• Transaction-related information voluntarily provided by you
• Information submitted as part of a client or agent application
• Documents uploaded through our website
• Information provided for KYC or due diligence purposes
• Correspondence and communications with our team
• Website usage and technical information
• IP address and browser information, where applicable
• Cookie and similar technology information, where applicable

We only request information that is reasonably relevant to the purpose for which it is collected.

We may collect information from you when you:

• Submit a contact enquiry
• Submit a client application
• Submit an agent application
• Request information about our services
• Upload documents through our website
• Communicate with our team by email, telephone or other available channels
• Subscribe to communications, where applicable
• Interact with our website
• Use certain website features
• Provide information voluntarily during an enquiry or business discussion

Information may also be collected automatically through standard website technologies where applicable.

Banco Del Atlantico may use information collected through the website for legitimate business, administrative, compliance and communication purposes, including:

• Responding to enquiries and requests
• Assessing client and business applications
• Understanding your business requirements
• Communicating with prospective and existing clients
• Supporting onboarding and due diligence processes
• Conducting KYC and compliance-related reviews where applicable
• Evaluating transaction or business information voluntarily submitted to us
• Maintaining business records
• Providing requested information about our services
• Managing communications
• Improving our website and user experience
• Maintaining website security
• Detecting and preventing fraudulent or unauthorised activity
• Meeting applicable legal or regulatory requirements
• Protecting our legal rights and interests

We do not use personal information for purposes that are incompatible with the purpose for which it was collected without appropriate notice or lawful basis.

Banco Del Atlantico takes reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Access to personal information is restricted to individuals and service providers who require access for legitimate business, operational, compliance or administrative purposes.

Where appropriate, information submitted through our website is transmitted using secure communication technologies.

We regularly review our website and information-handling practices to identify and address security risks.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Users should therefore take reasonable precautions when submitting information online.

Important: We do not claim that our website is completely immune from security risks, and we do not make unsupported claims regarding specific security certifications or technical standards.

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and, where applicable, improve the user experience.

The types of technologies used may vary depending on the website features and services currently implemented.

You may control or restrict cookies through your browser settings. Depending on your browser and the type of cookie, disabling certain cookies may affect some website functionality.

Where applicable, cookie consent preferences will be presented through the website's cookie-consent mechanism.

We do not use cookies to collect information beyond the purposes described in this Privacy Policy and applicable cookie notices.

Banco Del Atlantico does not sell or rent your personal information to third parties.

We may share personal information with selected third parties where reasonably necessary for legitimate business, operational, legal or compliance purposes. These parties may include:

• Website hosting providers
• Technology and infrastructure providers
• Professional advisers
• Legal advisers
• Compliance and due diligence service providers
• IT and security service providers
• Communication service providers
• Government authorities or regulators where required by law
• Other service providers acting on our behalf

Where third parties process information on our behalf, we expect them to handle that information appropriately and maintain suitable confidentiality and security measures.

We may also disclose information where we believe disclosure is reasonably necessary to comply with applicable law, protect our rights, prevent fraud or misuse, enforce our policies, or protect the safety and interests of our organisation or others.

We may collect and use non-personally identifiable information about website visitors, such as general website usage statistics, browser information, device information and other aggregated information.

Where appropriate, such information may be used to understand website usage, improve website performance, improve content, identify technical issues, and analyse general visitor behaviour.

Such information does not, by itself, identify an individual.

Our website may contain links to third-party websites, services, publications or resources.

These websites are operated independently from Banco Del Atlantico and may have their own privacy policies and terms of use.

Banco Del Atlantico is not responsible for the privacy practices, security, content or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Banco Del Atlantico supports principles of transparency, accountability, appropriate information handling and responsible data protection.

Where a personal-data security incident occurs, we will assess the incident and take appropriate action in accordance with applicable legal and regulatory requirements.

Where notification is legally required, affected individuals and/or relevant authorities will be notified through appropriate channels and within the applicable timeframes.

We do not promise a specific notification period unless required by applicable law.

Banco Del Atlantico retains personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal, regulatory, compliance, accounting and record-keeping requirements.

The appropriate retention period may vary depending on the nature of the information, the purpose for which it was collected, the nature of the business relationship, legal and regulatory requirements, compliance and due diligence obligations, and potential disputes or legal requirements.

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request information regarding how your personal information is processed

These rights may be subject to legal or regulatory limitations.

Requests relating to personal information should be submitted using the contact information provided below.

We may use your email address to respond to enquiries, provide information you have requested, communicate regarding an application or business enquiry, provide relevant service information, and send other communications where permitted by applicable law.

We will not use misleading sender information or deceptive subject lines in our communications.

Where marketing communications are sent, appropriate opt-out mechanisms will be provided where required.

If you no longer wish to receive optional marketing or promotional communications from Banco Del Atlantico, you may use the unsubscribe mechanism provided in the communication or contact us using the details below.

We will process your request within a reasonable period and in accordance with applicable requirements.

Please note that opting out of marketing communications does not necessarily prevent us from sending important administrative, transactional, legal or compliance-related communications where such communications are necessary.

Information provided to Banco Del Atlantico during a business enquiry, client application, transaction discussion or due diligence process may contain confidential commercial information.

We take reasonable measures to handle such information appropriately and limit access to individuals or service providers who have a legitimate reason to access it.

Submission of information through the website does not, by itself, create a client relationship, contractual relationship, fiduciary relationship or obligation to proceed with a transaction.

Banco Del Atlantico may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, legal requirements or data-processing activities.

The updated version will be published on this page with the revised effective date. We encourage visitors to review this Privacy Policy periodically.

If you have questions regarding this Privacy Policy, our handling of personal information, or a privacy-related request, please contact Banco Del Atlantico using the contact information provided on our website.